What is this document?
We value your privacy. This Privacy Statement describes how we will protect and handle the personal information that you provide to us through our web, mobile and related services. Among other things, the MyLawNow Privacy Statement explains:
The information we request at registration. That we do not use or share your Personally Identifiable Information, other than as described in our Privacy Statement
How MyLawNow protects your privacy when using our free service as well as MyLawNow paid services.
How we secure the information we collect by meeting or exceeding generally accepted industry standards and by using SSL encryption.
Why should I read it?
When you sign up for or use MyLawNow, you verify that you’ve read and agree to our Privacy Statement.
How does MyLawNow treat privacy differently?
When we say we care about your privacy, we mean it. Privacy policies are important documents, but many people don’t read them because they are long, confusing, and written in “legalese.”
We’ve designed our Privacy Statement with you in mind, creating links to the most common questions about MyLawNow and how these services work where privacy issues may be involved. Everything in written in plain, easy to understand language.
This Privacy Statement describes what information you can share with us, how that information is stored, how we use that information, and what information other members and doctors can see when they use MyLawNow.
On our Privacy and Secure Sharing page we suggest how to share securely and anonymously on MyLawNow.
MyLawNow connects you with Attorneys, legal information, answers, and tips, and even virtual consultations.
By connecting you with Attorneys in real time for virtual consults when you want legal advice, MyLawNow provides you with access to immediate advice (as appropriate for virtual consults), directly from your computer or mobile device.
By continuing to use MyLawNow, you agree to this Privacy Statement and any updates to it. This means that if the Privacy Statement changes, you agree to these changes if you keep using MyLawNow. When this policy is changed (other than for typographical corrections or minor changes that do not alter its meaning), we will update the “last modified” date at the top of the policy. We may provide a summary at the bottom of the policy, describing the types of changes made.
Privacy and Anonymity
Is MyLawNow anonymous?
Your use of MyLawNow is anonymous. Your Personally Identifiable Information (your real name, date of birth, email address and other such information) is not visible to others. Staying anonymous on MyLawNow is easy – simply don’t post personally identifiable information (such as your name) in your questions or other content visible to others.
Can others see the questions I have asked?
No. Your questions are anonymous. Only the questions, not your identity, are publicly visible.
Are MyLawNow virtual consult & Find an Attorney services anonymous?
Like an in-person Attorney – client interaction, MyLawNow is confidential but not an anonymous services. When using these services, some Profile information (including your real name and legal question and other information from your Profile or information submitted by you with the intentions of obtaining legal counsel) is visible to Attorneys with whom you enter or wish to enter into consults. Your personal contact information is never visible on MyLawNow to other members or Attorneys, only perspective Attorneys in the area of law that you are seeking help that may be available to offer legal services to you within the time periods you have selected.
Can others see my MyLawNow consults?
No. Virtual Consults, just like an in-person Attorney – Client professional visit, are private and confidential.
Are MyLawNow Services safe and secure?
Yes. MyLawNow Services use bank-level security and encryption. We use a variety of technologies and procedures to help protect the security of your personal information from unauthorized access, use, or disclosure. MyLawNow also maintains standard physical and electronic procedural safeguards that limit access to your personal information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personal information. Your personal information will be stored in a secure manner. Full access to the Apps is enabled only by usernames and passwords. You are fully and solely responsible for any and all use of the Apps using your username and password. We reserve the right to revoke or deactivate your username and password at any time.
Your Personal Profile
What information can I store in my Profile?
Your Profile contains the information you provide when you create a MyLawNow account, including your name, location, email address and other information needed to ensure you receive the correct legal help. You can add optional legal information to your Profile, like personal data, past legal encounters, past conditions, and other information, which helps to personalize your MyLawNow experience. You choose what information to add to your Profile through using MyLawNow and adding information to your Profile.
How is the information in my Profile used?
MyLawNow uses your Profile information to help better understand the type of legal help you may need, to pair you with Attorneys in the correct area of law and region and to present you with personalized, relevant information.
Can I modify my Profile?
Yes, you can add, edit or delete optional information appearing in your Profile at any time. You can edit, but not remove, certain information (like an email address) required for login and to use MyLawNow, and Attorney consult. You have a “right to amend” your records and can add information to make it more accurate or complete, or update other profile information by submitting a request to MyLawNow support (by phone, secure online form submission or email).
Can others see my Profile or legal information in it?
On MyLawNow other members and Attorneys cannot see your Profile or the legal information in it. When using MyLawNow virtual consults, legal information from your Profile and basic information about you (such as your real name, region, legal issue & questions you submitted) are visible to the Attorneys with whom you consult.
Is my profile secure?
Your account and Profile information are secure, encrypted, and password protected. More information on our security is here.
Personally Identifiable Information
What is Personally Identifiable Information?
Personally Identifiable Information is information (like your full name and email address) that identifies who you are.
How do you keep my Personally Identifiable Information private, safe, and secure?
We keep your Personally Identifiable Information private by not displaying it or sharing it without your consent. Your use of MyLawNow is anonymous, and other members can never see this information. We do not display this information on MyLawNow, except inside of your Profile, which is visible only to you. We keep this information secure by using state of the art encryption and other security measures. More information about our security can be found here.
Is Personally Identifiable Information visible on MyLawNow?
No. All Personally Identifiable Information is stored securely in your Profile, which is not visible to other users or Attorneys on MyLawNow. Revealing personally identifiable information in content publicly visible on MyLawNow (such as in public questions) is not permitted.
Is Personally Identifiable Information visible in MyLawNow virtual consults?
When using MyLawNow virtual consults your name, certain information in your Profile and your legal issue (but not your contact information), is shown to the Attorneys with whom you interact on MyLawNow virtual consults or similar services.
How do you use Personally Identifiable Information?
We will retain and use your Personally Identifiable Information to provide you with and notify you about our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Are personal legal questions permitted on MyLawNow?
Questions and answers on MyLawNow are for general education and information. Only, informational questions are permitted. For specific, personal legal questions, always ask your own Attorney (MyLawNow Attorneys are not your personal Attorney unless you hire them independently in a separate transaction outside of MyLawNow, and their answers to questions are not personal or for personal use.)
Are personal legal questions permitted on MyLawNow virtual consults?
In MyLawNow virtual consults you may ask specific, personal legal questions and receive answers (as appropriate for Virtual Consults).
Can I include Personally Identifiable Information in a question on MyLawNow?
What is Public Content?
Some content on MyLawNow is publicly visible by logged in or logged out users (“Public Content”). Any information provided in Public Content might be read, collected, and used by others who access them.
May I include Personally Identifiable Information in Public Content?
No. Do not include Personally Identifiable Information (such as your name, email address, or phone number) in any Public Content posted to MyLawNow. MyLawNow cannot control how Public Content is seen or used. Contact our support team to request removal of such information.
Emails, Text Messages (SMS), Mobile Notifications
Will I ever receive Spam from MyLawNow or third parties?
No. We have a strict “No-Spam” policy. We do not share email addresses or other contact information with third parties without your permission.
What is my e-mail address used for?
Your email address is used to create, log into, and manage your account on MyLawNow. We use your email to provide you with notices about your account and our services.
Is my e-mail address and phone number kept private?
Yes. Your email address and phone number are not displayed and are never visible to other members or Attorneys. More information about how we keep your Personally Identifiable information safe and secure is here.
How do I change my contact information?
You can review and update your account information, including our email and phone number, in your account Settings.
What is a Notification?
A Notification is an electronic message in your MyLawNow inbox, or a reminder or notice within the MyLawNow family of Apps.
How do I know if I have a Notification?
You will see Notifications when you log into MyLawNow. MyLawNow may send you email, SMS, or mobile push notices, providing you with account-related reminders or updates, or letting you know that you have a message on MyLawNow.
How do I change my Notification preferences?
You can manage the frequency and types of communications you receive by updating your account Settings.
Managing and Limiting Communications
You can manage the communications you receive from MyLawNow, including emails, under your account Settings. Additionally, you can opt out of receiving most emails by selecting the unsubscribe link at the bottom of any email, and opt out of mobile messages by replying “STOP” to any message. You can update your communications details and preferences at any time in your account Settings.
What basic information is required to sign up?
To receive the full benefits of MyLawNow create an account. During registration, we ask for some basic information, such as your name, email address, region, etc. No additional data other than mandatory registration information is required to use MyLawNow. Additional information, including payment information, is required to use MyLawNow paid services.
Why do you ask for my location, whether I have an attorney or if matter is in litigation?
Legal advice, pairing you with a suitable licensed Attorney in your State and appropriate actions often depend on your geography, your representation status and the urgency of your matter. These data help us provide you with a personalized online legal experience. Your personally identifiable information is not visible to other members or Attorneys on MyLawNow. These data are visible to Attorneys you connect with using MyLawNow virtual consults and/or Find an Attorney services to allow the Attorney to further access potential conflicts of interest.
What additional information can I add to my account?
You can add additional information to your Profile. What you can add, how this information is used, and your ability to modify this information are described here and in the application.
How do I deactivate my account?
Simply sign, go to Settings, and deactivate your account. You will receive an email confirming that your account has been deactivated. Please note: your public questions that have received answers will continue to appear anonymously on MyLawNow after account deactivation.
MyLawNow virtual consults
What records are created by Attorneys following a MyLawNow virtual consult?
At the end of every successfully completed Virtual Consult, the Attorney with whom you have had your virtual consult will be able to review basic information about the consult in their History section.
Who can view these records?
The information of your consults become part of your Profile and you can also see a list of virtual consults you have had in your History section.
How does MyLawNow ensure high quality of virtual consults?
MyLawNow’s quality assurance measures include reviews of consults by Clients. When reviews are reviewed by staff on MyLawNow, no Personally Identifiable Information is included in the summaries. Additionally, with the consent of both the Attorney and the Client, we may monitor Attorney – Client interactions for quality assurance.
Are questions or consults on MyLawNow virtual consults visible to others?
Questions, answers, and interactions with Attorneys on MyLawNow Prime and virtual consults are private, secure, and are not publicly visible. Please note: the Attorney(s) you interact with using MyLawNow virtual and Find an Attorney Services will be able to see your real name and information in your Profile.
May I include Personally Identifiable Information in Attorney interactions on MyLawNow virtual consults?
Yes. Unlike publicly visible questions and answers on MyLawNow, you may provide Personally Identifiable Information in your interactions with Attorneys on MyLawNow virtual consults. MyLawNow virtual consult interactions are not publicly visible. These interactions are confidential, but not anonymous.
How does MyLawNow use my personal information?
We use information collected through your use of MyLawNow to provide you with information about our current or future services, to enable the services we provide, and otherwise as described in this Privacy Statement. This Privacy Statement describes the ways that we use or disclose your information. In support of these uses, we may use personal information to:
provide you with important information about MyLawNow, including updates and notifications
send you email, notifications, SMS or other communications
help you determine appropriate services relevant to you, your life, and your geographic location
help you find or connect with Attorneys
Do you sell Personally Identifiable Information?
No. Your identity is safe with us and is not for sale. We do not sell Personally Identifiable Information.
What are aggregated information, statistics, and de-identified data, and how are they used?
Aggregated information is information from multiple members that is not associated with any individual user account; statistics are summaries of information, not associated with any individual user account; de-identified data does not include Personally Identifiable Information. Aggregated information and de-identified data and statistics are used to run and improve the services provided on or through MyLawNow. This information may also be used by us or provided to our partners for purposes of research and analysis.
Can I share information from MyLawNow social media?
Yes, you can share certain information from MyLawNow using sign-in services social media services such as Facebook, Instagram and Twitter. Please consider any impact on your privacy and anonymity when posting content to public services. Content posted to these services will be governed by the respective privacy policies of those services.
What is a Non-MyLawNow Service Provider and what information does MyLawNow share with them?
MyLawNow does not share your Personally Identifiable Information (for example, your real name or email address) with anyone without your consent. By using MyLawNow services (including video consult services), you consent to sharing your name and the legal information in your Profile with the Attorneys you interact with when using these services.
Is Personally Identifiable Information Provided to Third Parties?
MyLawNow or the Attorneys on MyLawNow may provide you with information about external service providers (“External Service Providers”) that may be of interest or use to you. MyLawNow does not provide these External Service Providers with any Personally Identifiable Information about you, without your express consent.
Does this Privacy Statement control information I share with Non-MyLawNow Partners?
No. This Privacy Statement does not apply to other partners, services or links to other sites that are not owned or controlled by MyLawNow, and you should review the individual privacy policies and terms of service of these services before using their services.
How can I contact you?
You may reach us by contacting our support team via email or you may write to us at our most current address. Please see our contact us page for current information.